Application Maintenance Services

we make sure your application and its infrastructure is stable and run smoothly without any downtime.

With businesses constantly evolving, it is imperative for organizations to drive changes to the application environment, while maintaining existing mission critical IT applications and infrastructure. Our mature project management processes and application maintenance services optimize cost and ensure high service levels.

What Can we do for you?

Production support and maintenance

corrective maintenance, coordination with the L1 team.Sevael provides all levels of support i.e.L1, L2, L3,L4.

  • L1 - Incident management –Issues are logged and routed to L2 by the userhelpdesk.
  • L2 - Support ticket requiring basic configuration changes or workarounds
  • L3 - Expert product support involving code changes
  • L4 - product vendor /hotfix or patch release

End to End Application Maintenance

Adding new features or functionality and preventive maintenance to prevent the future problems

Dedicated support team Model

Sevael deploys and manages a dedicated L2, L3 and L4 teams for your business to provide support throughout the contract.

Shared support team Model

The team works on ticket based models assisting multiple clients, Customer has the flexibility to revisit the work order as per the trends every quarter. Sevael deploys and manages the L2, L3 and L4 teams.

Technology Stack